FAQ

FAQ's

Which credit cards do you accept?
How long do credits take?
Can I return an item that is damaged, defective, or I just don't want?
Why was I charged sales tax on my purchase?

Shopping FAQs

Which credit cards do you accept?
Visa, Mastercard and Discover/Novus cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. American Express, ComData, EFS, T-Check, Wright Express, TCH, Voyager, and Transcommunications.Back to Top

How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges when you present the receipt and merchandise in its original package. Electronics as well as notebook computers and hand-held computers can only be returned within 15 days of purchase. Defective items must be returned to the manufacturer according to the instructions in the owner's manual.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.

Personalized items, opened personal care items, domestic or computer software items, pierced earrings and special order merchandise are not returnable. Refurbished merchandise can only be returned if damaged or defective. Certain merchandise may require manufacturer service first before return is allowed. Back to Top